COVID-19 Substitution/Return Policy
Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.
B/A Florist is happy to announce we will be opening for curbside delivery and no contact pick up. Due to the current circumstances of COVID-19, we will not have our store open to the public at this time to protect the safety and health of our workers and community. If you are interested in purchasing flowers for a special someone, we will be taking web and phone orders as of Monday, May 4th.
All pick-up orders will be placed just inside the South Entrance of the store. We refer to this as the river entrance, since the door faces the Red Cedar River. There will be signs indicating which door to use. Customers must give the time of pick up upon ordering. We ask that customers come as close to their chosen time as possible. Payment is required prior to pick up when placing the order. The order have the customers last name in marker and will be placed on a metal cart inside the screen door. If you have questions, please call 517.351.4484.
With all deliveries, the recipient will be called ahead of time to notify them of their delivery and time of delivery. Every delivery order will be placed on the front porch or by the recipient’s front door. The driver will ring the door bell and then leave before the recipient is present. Once the order is left, B/A Florist is no longer responsible for the order.
Fresh Flower Substitutions
We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. The availability of flowers may sometimes require necessary substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. No specific requests will be taken at this time. We can not promise colors and product is limited.
During this time, we can not guarantee specific product and returns will not be accepted.